Stock Tracked Down to Every Serial Number
An electronics retailer cannot treat a phone or a laptop as one interchangeable unit, each one carries its own serial or IMEI number, warranty period and service history. TCB Infotech tracks stock at that level, manages warranty and service records, and keeps store and online stock connected to your existing ERP.
50+ ERP and software projects. Zero failed projects since 2021.
Two Units of the Same Model Are Not the Same Stock Item
Two units of the same model are not the same stock item
In electronics, two units of the same model can differ by warranty start date, service history and even the serial number a customer's complaint is tied to. Treating stock as a bulk count by model hides all of that. TCB Infotech tracks stock down to the serial or IMEI number so warranty and service questions can be answered against the exact unit, not just the model.
- Stock tracked by individual serial or IMEI number.
- Warranty start and service history tied to that unit.
- Model-level counts still available where that is enough.
Warranty and service records connected to your existing ERP
Most electronics retailers already run an ERP for purchasing and stock, the gap is connecting warranty and service records to that same system instead of tracking them separately. TCB Infotech connects to your existing ERP, builds the custom software for serial-level tracking and vendor warranty schemes, and adds AI where warranty status still has to be checked by hand.
- Warranty and service records connected to your existing ERP.
- Custom software for serial-level tracking gaps.
- AI-assisted alerts as warranty periods approach expiry.
From Your Current Warranty Workflow to a Running System
Everything an Electronics Retailer Needs Tracked
Serial & IMEI-Level Stock Tracking
Every unit tracked by its own serial or IMEI number, not just counted as part of a model total.
Warranty & Service Record Management
Warranty start dates and service history tied to the exact unit, so status checks do not depend on a paper invoice.
Store & Online Stock Sync
Store and online stock kept on the same numbers, down to which specific units are still available.
Vendor & Brand Scheme Tracking
Track vendor and brand warranty schemes separately, since terms and durations rarely match across brands.
Price & Promotion Management
Track pricing and promotions by model and by unit, including units running an extended or bundled warranty.
Returns & Replacement Tracking
Returns and replacements tracked back to the original serial number, warranty status and purchase channel.
What Serial-Level Tracking Changes
Why Electronics Retailers Run Their Systems Through TCB Infotech
Electronics Retail, Answered
What does TCB Infotech do for electronics retailers?
Does this replace our existing ERP?
Can stock be tracked by individual serial or IMEI number instead of just by model?
How long does an electronics retail engagement usually take?
What happens after the system goes live?
Can ERP integration, custom software and AI be combined into one engagement?
Get Stock Tracked Down to the Serial Number, Not Just the Model
A warranty question needs the exact unit, not a model average. Book a free consultation and tell us how your stock and warranty records work today.
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How TCB Infotech Tracks Electronics Retail Stock
From serial-level stock counts to warranty alerts and returns. Here is what the system tracks for an electronics retailer.
Serial Tracking, Warranty Schemes and Returns
Every unit tracked individually, not as part of a model total
Each unit's serial or IMEI number is recorded at the point of stock entry, and stays attached to that unit through sale, warranty and service, so any question about a specific unit can be answered without digging through paper records.
- Serial or IMEI recorded at stock entry.
- Warranty and service tied to the specific unit.
- Model-level totals still available where needed.
Warranty status and vendor schemes tracked without manual lookup
Warranty start dates, durations and vendor-specific scheme terms are tracked against each unit, and units approaching the end of warranty are flagged automatically instead of being caught only when a customer asks.
- Warranty start and duration tracked per unit.
- Vendor and brand scheme terms tracked separately.
- Units nearing expiry flagged automatically.
Pricing, promotions and returns tracked back to the right unit
Pricing and promotions are tracked by model and by unit where a specific batch carries a different offer, and returns or replacements are tracked back to the original serial number, warranty status and the channel it was bought through.
- Pricing and promotions tracked per model or unit batch.
- Returns tracked back to the original serial number.
- Replacement decisions checked against warranty status.
Everything Included in an Electronics Retail Engagement
Serial & IMEI-Level Stock Tracking
Every unit's serial or IMEI number recorded at stock entry and tracked through sale, warranty and service.
Warranty & Service Record Management
Warranty start dates, durations and service visits tracked per unit, with automatic flags as expiry approaches.
Store & Online Stock Sync
Store and online stock kept on the same numbers, including which specific serialized units remain available.
Vendor & Brand Scheme Tracking
Vendor and brand-specific warranty scheme terms tracked separately, since coverage and duration rarely match across brands.
Price & Promotion Management
Pricing and promotions tracked by model and by batch, including units carrying an extended or bundled warranty offer.
Returns & Replacement Tracking
Returns and replacements tracked back to the original serial number, warranty status and purchase channel.