Online Store Software Built Around Orders, Stock and Delivery
An order placed on one channel has to draw from the same stock as every other channel, or two customers end up buying the same last unit. TCB Infotech builds software that tracks orders from placement through delivery, syncs stock across channels and warehouses, and connects that data to your existing ERP.
50+ ERP and software projects. Zero failed projects since 2021.
One Stock Number, Every Channel
An online seller does not run on one order feed. TCB Infotech builds tracking around orders, stock and returns the way a multi-channel online business actually operates.
Orders and stock tracked the same way across every channel
An order placed on a marketplace and one placed on your own website need to draw from the same stock, not two separate counts that drift apart. TCB Infotech builds tracking that follows an order from placement through delivery and keeps stock synced across every channel and warehouse it touches.
- Orders tracked through every stage, on every channel.
- Stock synced across channels and warehouses, not tracked twice.
- Returns and refunds tied back to the original order.
Order and stock data connected to your existing ERP
Tracking orders and stock is only useful if that data reaches your accounting and purchasing system. TCB Infotech connects order and stock tracking to your existing ERP, builds the custom pieces a generic module does not cover, such as marketplace integration, and adds AI where it removes manual channel-by-channel checking.
- Connects to your existing ERP, no replacement needed.
- Custom tracking for marketplace and website integration.
- AI applied where manual channel checking is slowest.
From Your Current Order Flow to a Running System
Everything an Online Store Needs Tracked
Multi-Channel Order Management
Orders from your website, marketplaces and social channels tracked in one place, instead of being checked separately on each platform.
Stock Sync Across Channels & Warehouses
Stock updated from one number across every channel and warehouse, so a sale on one platform is reflected everywhere else immediately.
Order to Delivery Stage Tracking
Every order tracked from placement through packed, shipped and delivered, with the current stage visible without checking a courier portal.
Returns & Refund Processing
Returns and refunds tracked against the original order, so stock is put back and the refund is issued without a manual cross-check.
Marketplace & Website Integration
Marketplace accounts and your own website connected to the same order and stock system, instead of each running on its own.
Customer & Order History Tracking
Customer and order history tracked across every channel, so repeat customers and past orders are visible in one place.
What This Changes for an Online Store
Why Online Stores Run Their Systems Through TCB Infotech
Online Stores, Answered
What does TCB Infotech build for online stores and e-commerce sellers?
Does this replace our existing ERP system?
How do you keep stock accurate across multiple channels and warehouses?
How long does an online store engagement usually take?
What happens after the system goes live?
Can ERP integration, custom software and AI be combined into one engagement?
Get Software Built Around Your Orders, Stock and Delivery
An online store does not run on one order feed. Book a free consultation and tell us how orders and stock move across your channels today.
Book a Free Consultation →No commitment. See a scope before you decide.
How Online Store Order and Stock Tracking Works
From an order placed on any channel to a return processed weeks later. Here is how orders, stock and returns are tracked, and how that data connects to your existing ERP.
Orders, Stock and Returns, Tracked in That Order
Every order tracked from placement through delivery
Each order moves through placed, packed, shipped and delivered, with the current stage visible without opening a courier portal for every single order. Delays at any stage are flagged instead of surfacing only when a customer complains.
- Every order stage visible in one place.
- Delays flagged before a customer has to ask.
- Status pulled from carriers instead of updated by hand.
Stock synced across channels and warehouses in one number
A single stock number feeds every channel, so a sale on a marketplace, your website or a second warehouse updates availability everywhere else at once, instead of each channel running its own count that drifts out of line.
- One stock number behind every channel.
- Multiple warehouses rolled into the same total.
- Overselling caught before an order is even confirmed.
Returns, refunds and marketplace integration tracked against the order
A return is tracked against the exact order and stock it came from, so the refund and the stock adjustment happen together, and marketplace or website integrations feed the same order and stock system instead of running apart.
- Returns matched to the original order automatically.
- Refunds and stock adjustments processed together.
- Marketplaces and website connected to one order system.
Everything Included in the Engagement
Multi-Channel Order Management
Every order from your website, marketplaces and social channels pulled into one view, with the source channel visible alongside the order.
Stock Sync Across Channels & Warehouses
Stock counted once and shared across every channel and warehouse, with automatic holds against orders in progress so nothing gets oversold.
Order to Delivery Stage Tracking
Placed, packed, shipped and delivered stages tracked for every order, pulling status from carriers instead of relying on a manual update.
Returns & Refund Processing
Returns matched to the original order, with the refund and stock adjustment processed together instead of two separate manual steps.
Marketplace & Website Integration
Marketplace accounts and your own website connected to the same order and stock system, so a new channel does not mean a new spreadsheet.
Customer & Order History Tracking
Customer profiles and order history tracked across every channel, so a repeat buyer and their past orders are visible in one place, not scattered by platform.