Clear the Customer Inbox With AI That Drafts Every Reply
AI reads each email in your support and sales inbox, understands what the customer wants, and drafts an accurate reply from your real data. Complex cases go to the right person. Your team reviews and sends, instead of typing every answer from scratch.
50+ ERP and software projects. Zero failed projects since 2021.
Your team should review replies, not type every one
A busy support or sales inbox eats hours. Most of it is the same questions answered again and again, while a few real problems wait in the queue.
A drafted reply is waiting before an agent opens the email
The AI reads each message as it lands, pulls the right answer from your systems, and has a reply ready. The agent checks it and sends, so customers hear back in minutes instead of waiting for someone to work down the queue.
- Every email triaged the moment it arrives.
- A drafted reply, not a blank box.
- Shorter queues and shorter waits.
Answers come from your records, not a guess
The assistant connects to your CRM, ERP and helpdesk. When a customer asks about an order, an invoice or a policy, the reply is built from the real record. If the answer is not in the data, the AI says so and routes the case instead of making something up.
- Order, invoice and account details pulled live.
- Answers grounded in your knowledge base.
- No made-up promises to customers.
The same inbox, before and after
Nothing about your team changes except the part where they type every reply from scratch.
From incoming email to sent reply in five steps
The everyday emails that fill a support and sales inbox
These are the repetitive, high-volume messages where a drafted reply saves the most time.
Order and delivery status
Where is my order, when will it arrive, has it shipped. Answered from the live order record with tracking.
Invoice and account questions
Copies of invoices, balance questions and account details, pulled straight from your ERP or finance system.
Product and how-to questions
Common product, feature and setup questions answered from your knowledge base and past replies.
Sales enquiries
New enquiries triaged, qualified and answered fast, with the lead logged in your CRM for follow-up.
Returns and changes
Return requests, address changes and cancellations drafted against your policy, ready for a quick check.
Escalations and edge cases
Anything sensitive or complex is routed to the right person with a summary, instead of a canned answer.
What an AI inbox assistant changes
Why teams choose TCB Infotech for email automation
Email automation questions
What does AI email automation actually do?
Does the AI send replies on its own?
Where do the answers come from?
Which email and helpdesk tools does it work with?
What happens with a request the AI cannot handle?
How long does it take to set up?
See Your Inbox Drafted by AI
Book a free consultation. We will look at your support and sales inbox, the systems behind it, and show you what an AI email assistant would draft and route for your team.
Book a Free Consultation →No commitment. A practical first look at your inbox.
What Is Inside AI Email Automation
The assistant does the reading, looking up and drafting, and hands your team a reply to check. Here is how it triages the inbox, where its answers come from, and how it decides what to route.
From a full inbox to a reply ready to send
Every email read, sorted and drafted automatically
The moment an email arrives, the AI reads it, works out what the customer wants, and prepares a reply. Routine questions come back drafted and ready. Your team stops sorting a queue by hand and starts from a prepared answer.
- Each message triaged as it lands.
- A drafted reply in your tone, not a blank box.
- Shorter queues even when volume spikes.
Answers built from your systems, not guessed
The assistant connects to your CRM, ERP, helpdesk and knowledge base. A reply about an order, an invoice or a policy is drawn from the real record. When the data does not hold the answer, the AI says so and routes the case instead of inventing one.
- Live order, invoice and account details.
- Answers grounded in your knowledge base.
- Honest routing when the answer is not there.
Complex cases to the right person, approval before send
Anything sensitive or complex is routed to the right person or team with a short summary and the record attached. For everything else, a person checks the draft and sends. You choose which routine replies the AI may send on its own.
- Smart routing with context, not a cold handoff.
- A review step on every draft by default.
- You set where the human line sits.
Everything the assistant brings to the inbox
Read and understand
Each email is read and understood, so it is sorted by what the customer actually needs.
Draft in your tone
Replies are written in your voice and style, built from the real record behind the request.
Connect to your stack
It plugs into your CRM, ERP, helpdesk and knowledge base to pull live, accurate detail.
Route the hard cases
Complex or sensitive threads go to the right person with a summary and the record attached.
Approve before send
A review step sits on every draft by default, and you set which replies may go out on their own.
Model-agnostic
We pick the AI model that fits the job and your budget, and swap it later without a rebuild.