Selection
The questions to ask an ERP partner before you sign
Seven questions that are uncomfortable to answer honestly, and what a good answer to each one sounds like.
ERP Blog
Writing for the Person Running the Project
Most ERP content is written to be found rather than to be useful. These articles are written for whoever has to make the decision and live with it, which means they include the trade-offs, the costs and the situations where the answer is to do nothing.
50+ ERP and software projects. Zero failed projects since 2021.
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Featured
Why ERP projects fail long before go-live
The failure is usually decided in the first three weeks, when scope is agreed without anyone checking whether the data can support it. By the time it shows up, at the first month-end, the budget is spent and the goodwill is gone. Here is what to check while it is still cheap to find out.
Recent
Latest articles
Cost and ROI
What an ERP actually costs in year two and three
Implementation is the visible number. Hosting, support, change requests and internal time are the ones that decide the return.
Migration
How much history should you actually migrate?
Almost always less than you think. Why archiving beats carrying, and how to decide the cut-off.
Implementation
Configuration before customization, and why it matters
Every custom change is a cost you pay again at each upgrade. How to tell when it is genuinely justified.
Integration
The integration nobody notices is broken
Silent sync failures are the most expensive kind. What logging, retry and reconciliation should look like.
Support
What an AMC should include, and what it should not
How to read a support contract, which commitments are meaningful, and where project work gets smuggled in.
Editorial
How we decide what to write
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Questions we get asked
If the same question comes up in three consultations, it becomes an article.
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From real projects
Written from work we have done, which is why the examples have awkward details in them.
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Trade-offs included
Every recommendation costs something. We say what, rather than presenting a free win.
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No vendor cheerleading
Where a product is weak we say so, including the ones we implement.
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Numbers with method
Any figure comes with how it was measured, or it is marked illustrative.
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Do-nothing is an option
Several of these articles end with a reason not to start a project.
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