AI Agents That Take Action, Not Just Answer
We build AI agents that do the work: handle support, read documents, update your ERP and run multi-step tasks across your systems, with your rules and your oversight.
50+ ERP and automation projects. Zero failed projects since 2021.
An agent does the task, end to end
A chatbot answers a question. An agent reads the request, decides what to do, and does it.
It uses your tools, like a teammate would
An AI agent connects to your ERP, email, CRM and documents, and works across them. Instead of telling a person what to do, it does the steps and shows its work.
- Reads a request and understands the intent.
- Calls the right system to act, not just reply.
- Hands off to a person when it should.
Guardrails, approvals and a clear trail
You set what the agent can and cannot do. High-value steps wait for a human approval, and every action is logged, so you stay in control and can audit what happened.
- Permissions and limits you define.
- Human approval on the steps that matter.
- A full record of every action taken.
What our AI agents can do
Built around real work, not demos.
Read, answer and route, on its own
The agent reads incoming email and tickets, answers the routine ones in its own words, and routes the rest to the right person with the context attached.
- Reads email and tickets as they arrive.
- Answers routine questions straight away.
- Routes the harder cases with full context.
Read a document and enter the data
The agent reads invoices and forms in any format, extracts the key data, and enters it where it belongs, so the back office keys far less by hand.
- Reads invoices and forms in many formats.
- Extracts the data that matters.
- Enters it into your systems.
Act in Odoo, ERPNext or SAP
The agent creates orders, updates records and posts entries directly in your ERP, so data does not wait for a person to key it in.
- Creates and updates records.
- Posts entries to the right place.
- Keeps systems in sync.
It owns the follow-up
The agent books meetings, sends reminders and chases the things people forget, so nothing slips through the gaps.
- Books and reschedules meetings.
- Sends timely reminders.
- Chases the open items.
Gather, then summarise into a draft
The agent gathers information from your systems and the web, then summarises it into a clear answer or a draft, so a decision is faster.
- Pulls from your systems and the web.
- Summarises into a clear answer.
- Drafts the reply or report.
Act, not just chat
The agent completes multi-step tasks across your systems, with oversight, so your team spends time on the work that needs a human.
- Chains the steps to finish a job.
- Works across all your tools.
- Hands off to a person when it should.
Where teams put agents to work
Customer support
Answer common questions, look up orders, and resolve routine tickets, day and night.
Finance and back office
Process invoices, reconcile records and prepare entries, with a human approving the rest.
Sales and leads
Qualify enquiries, enrich records and follow up, so the sales team works the best leads.
Operations
Move data between systems, check for exceptions, and keep records in sync.
HR and IT helpdesk
Answer policy and access questions, and raise the right ticket when needed.
Reporting
Pull numbers, build a summary and send it on a schedule, with no manual export.
From idea to a working agent
With and without an AI agent
- Staff key the same data between systems all day.
- Routine questions wait for a person to be free.
- Documents pile up before someone processes them.
- Work stops outside office hours.
- Follow-ups slip because nobody owns them.
- Data moves between systems on its own.
- Routine questions are answered straight away.
- Documents are read and entered as they arrive.
- The agent works around the clock.
- Follow-ups happen because the agent owns them.
Agents work where your business already runs
We connect agents to the systems you use, not a walled garden.
What an agent changes in practice
Why teams choose TCB Infotech for AI agents
AI agent questions
How is an AI agent different from a chatbot?
Will it have access to do things on its own?
Does it connect to our ERP and tools?
What if the agent is unsure or gets it wrong?
How long until the first agent is live?
Do we need to replace our current software?
Put an AI Agent on Your Busiest Task
Book a free consultation. We will find the task where an agent pays back fastest and show you how it would work.
Book a Free Consultation →No commitment. A working assessment of where an agent fits.
The Features That Make an Agent Useful and Safe
An agent is only as good as what it can reach, what it is allowed to do, and how well it knows when to stop. Here are the features that matter.
What sets a real agent apart
It can use your systems, not just talk about them
The agent connects to your ERP, email, CRM, databases and APIs, and calls them to get things done, so it acts rather than advises.
- Connectors to Odoo, ERPNext and SAP.
- Email, chat, documents and your own APIs.
- Actions, not just answers.
Control over what it can and cannot do
You define permissions, limits and the steps that need a human approval, so the agent stays inside the lines you set.
- Role and permission limits.
- Approvals on high-value steps.
- Safe defaults when unsure.
A clear trail of every action
Every step the agent takes is logged, so you can see what it did, why, and step in or roll back when you need to.
- Full audit trail of actions.
- Handoff to a person on the hard cases.
- Reports on what the agent handled.
Everything a business agent needs
It remembers the case
The agent remembers the conversation and the case, so it does not start from scratch each time and can pick up where it left off.
- Remembers the case and history.
- Keeps context across steps.
- Picks up where it left off.
It finishes the job, not one step
The agent chains steps together to complete a task end to end, calling the right tools in the right order rather than answering a single question.
- Plans the steps to a goal.
- Calls tools in order.
- Finishes the whole task.
Built for trust from the start
Permissions, approvals, audit trails and human handoff are part of the build, not an afterthought, so you can deploy with confidence and stay in control.
- Permissions and limits you set.
- Approvals on the steps that matter.
- A full audit trail of every action.
Works in your languages
The agent works in the languages your customers and staff use, with the same rules and tone across all of them.
- Customer and staff languages.
- Consistent tone everywhere.
- Same rules across languages.
Reads documents and extracts the data
The agent reads invoices, forms and emails in many formats and extracts the data, flagging anything unclear for a person instead of guessing.
- Reads many document formats.
- Extracts the key data.
- Flags what is unclear.
We watch it and keep it sharp
We track how the agent performs, catch the cases it gets wrong, and tune it as your work and data change, so it stays accurate over time.
- Tracks accuracy and outcomes.
- Catches the cases it misses.
- Tunes as the work changes.