Hire Dedicated ERP Support Engineers
Add a vetted support engineer to handle day-to-day tickets, bug fixes and patches on your live ERPNext or Odoo system, with clear response and resolution SLAs.
50+ ERP and software projects. Zero failed projects since 2021.
Every live ERP system needs someone answering tickets
After go-live, small issues pile up fast. Without dedicated support, they either wait too long or land on a developer who should be building, not firefighting.
Someone dedicated to keeping the system running
A stuck approval, a broken print format, a report throwing an error. None of these are big projects, but each one blocks someone's work until it is fixed. A dedicated support engineer clears these against an agreed SLA.
- Tickets triaged and worked in priority order.
- Fixes against an agreed response and resolution time.
- A clear record of what was fixed and when.
Keep new feature work separate from firefighting
When developers get pulled into support tickets, new feature work stalls. A dedicated support engineer absorbs the day-to-day tickets, so your developers stay focused on what they were hired to build.
- Developers stay focused on new builds.
- Support tickets do not compete with the roadmap.
- Escalation path to a developer only when needed.
Triaged by priority, worked against an SLA
Every ticket gets a priority on arrival, and a clock against that priority's agreed SLA.
From requirements to a working support engineer in about two weeks
Everything you need to run the engagement smoothly
Dedicated to your project
The engineer works only on your account, not split across other clients' queues.
Direct communication
You talk to the engineer directly on your ticket system, with no relay in between.
Flexible contracts
Full time, part time, or ticket-volume based. Scale up or down with notice, not a long lock-in.
SLA tracking
Response and resolution times tracked against the agreed SLA for every ticket priority.
Timezone overlap
Working hours arranged to overlap with your team so critical tickets get seen quickly.
Replacement guarantee
If the engineer is not the right fit, we replace them at no extra cost during the engagement.
What a dedicated support engineer changes for your live system
Why teams hire ERP support engineers through TCB Infotech
Hiring ERP support engineers, answered
What does a dedicated ERP support engineer do?
How is support different from hiring a developer?
What SLA do we get?
Do you support both ERPNext and Odoo?
What is the engagement model?
What if the support engineer is not the right fit?
Hire a Dedicated ERP Support Engineer
Book a free consultation. Tell us your ticket volume and SLA needs, and we will shortlist engineers who fit your system and your team.
Book a Free Consultation →No commitment. See a shortlist before you decide.
How Hiring a Dedicated ERP Support Engineer Works
From the requirements call to a clear ticket queue. Here is how we vet, match and onboard every ERP support engineer we place.
Vetting, matching and onboarding, in that order
Every engineer is tested on real live-system fixes
Before a support engineer joins our bench, they are tested on triage judgment, common ERPNext or Odoo fixes, and a hands-on task diagnosing and resolving a broken report or workflow.
- Ticket triage and prioritization judgment.
- Platform-specific fix knowledge.
- A live diagnose-and-fix exercise.
You get a shortlist, not a resume pile
We match engineers to your specific setup: the platform you run, your typical ticket volume, and the timezone overlap that keeps critical tickets moving. You see 2 to 3 fitting profiles, not fifty.
- Matched to your platform and ticket volume.
- Matched to your SLA expectations.
- Matched to your working hours.
A structured start, then you take the lead
The engineer gets access to your ticket system and instance, reviews open and recent tickets, and starts clearing the queue against the agreed SLA in the first week. You manage priorities directly from there.
- Ticket system and instance access on day one.
- A review of open and recent tickets.
- Direct day-to-day management by your team.
Everything included in the engagement
Dedicated engineer
Works only on your account, not split across other clients' queues.
Direct communication
Access to the engineer on your own ticket system, with no relay in between.
Flexible contracts
Full time, part time, or ticket-volume based, adjustable with notice.
SLA tracking
Response and resolution times tracked against the agreed SLA per priority.
Timezone overlap
Working hours arranged to overlap with your team so critical tickets get seen quickly.
Replacement guarantee
A new engineer at no extra cost if the current one is not the right fit.